About Us

Murray Spackman and Janice RiggMurray Spackman and Janice Rigg, owners of Waterloo Pet Services, have over 20 years of pet care experience and have been around furry friends for all of their lives.

About Janice: The family dog “ITCH” (quickly renamed Chum) was not enough for Janice, whether it be a baby squirrel by the roadside, mouse, hamster or gold fish purchased from the neighborhood pet store, she would bring them all home. From taking in stray cats to caring for family and friends’ pets, animal care was always part of Janice’s life. Her “baby”, a yellow Labrador named Arizona, taught Janice a lot about canine behavior. There were extensive training sessions (with different animal care professionals) to combat fear aggression, separation anxiety and other destructive behaviors. “This led me to understand the need for professional assistance and care in every pet’s life”. Janice is a Certified Professional Pet Sitter, certified in Pet First Aid,a member of Pet Sitters International and advocate of Grand River all Breed Rescue.

About Murray: Raised in multi-generational, medical family Murray was brought up in an environment of compassion and caring. From puppy births to untimely deaths he was fortunate to be a part of it all. The family raised medium size dogs and then bred Yorkshire Terriers (Canadian Kennel Club accredited). The kids cared for fish, hamsters and rabbits. In his own home, his children cared for their rabbits, guinea pig, hamster and turtles and Murray took in unwanted or abandoned cats. He is a Certified Professional Pet Sitter, certified in Pet First Aid and a member of Pet Sitters International. Being a single father he is well acquainted with the mess small children and animals can create.

Murray and Janice now live in Kitchener with their dog Skylar and are taking their love and experience with pets into a service to assist you in giving your pet the best care possible.

Marion HunspergerMarion Hunsperger : our part time Administrator.

Marion & Katie have been with us since the beginning and have been a pleasure to deal with in every capacity.

Marion has a back ground in Human Resources and Office Administration In the  time she has been with WPS she has expanded the office and is working on streamlining our scheduling and invoicing procedures.  She will be happy to answer any questions you may have about Waterloo Pet Services.

She can be contacted at: admin@waterloopetservices.com


Mark IrschickMark Irschick: Independent Contractor
Mark is Pet First Aid certified, bonded and insured under the Waterloo Pet Services banner. He has been an animal enthusiast for most of his life, being a pet parent to birds, dogs and cats. Mark worked for the Essex County & Toronto Humane Societies as the Lead Hand and in numerous vet clinics over the years.

Mark has the experience and knowledge that comes with working with animals under stress and understands both body language and needs for all the fur babies in his care. He gained invaluable experience working with domestic and wild animals of all types and temperaments. Presently he parents Pi and Tam who are Siamese cats and a bundle of energy!

Nicole Aikenhead: Independent Contractor

NOTE: Nicole is on Maternity Leave as of Feb 25 2018. We miss her and wish her well!

Throughout Nicole’s life she has taken care of; birds, fish, reptiles, small rodents, cats and dogs of all sizes and even a few times some barn animals. Taking care of animals is one of Nicole’s great passions and she hopes to work alongside them for the rest of her life.

Nicole’s always taking time to educate herself about pets, she believes you never stop learning! She has  completed courses in pet sitting and pet first aid and CPR. Nicole also just graduated dog obedience trainer/ instructor program  from ICS Canada.  She is a pet parent to three wonderful cats named Pinky, Percy and Medusa and one 15-year-old Bichon Frise named Charlie.


Melanie Da Silva: Independent Contractor 

Melanie has always had a love of animals from when she was very young. When her family would go on vacations to Portugal every summer she could be found meeting  every animal on the street and wanting to take them home.She has had a lot of experience caring for animals in clinics as well as at a doggy daycare for the previous 4 years. She completed college for veterinary Technhology in 2012 . She has also spent time volunteering, at the Oakville humane society and in Guatemala working to help release and take care of wild spider monkeys, macaws and other creatures. She has a 14 year old cat, Emily who is aging gracefully  and has a soft spot for seniors. She hopes to help foster older animals in her future.